Customer Testimonials

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DealerRater Apr 8, 2021

Just purchased our first Porsche, customized 2021 Cayenne from Sam Pham. The entire processing with Sam from initial contract, order updates for production & delivery and finally getting the vehicle was very smooth, prompt and super knowledgeable in all areas. Excellent customer services, fast response and our family is really appreciated! Thanks, Sam!

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DealerRater Apr 6, 2021

Purchased a new Macan from Sam Pham, who was super easy to work with, Not pushy, very fair in negotiation, and great communicator via text and email (we preferred no phone calls). Based on this experience, will be working with him again for our next car.

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DealerRater Mar 31, 2021

Just took my Cayenne GTS from Ray Kong.Porsche Redwood City. From ordered to delivered and after sales services was excellent answer all my questions! Thanks again!

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DealerRater Jun 3, 2020

I worked with Ray to purchase a Cayenne, and he was great! E-mail is my preferred method of communication, and he never tried to hook me into a phone call. I always felt he was honest and respectful - never schmoozy! Above all, he understood my point of view and quickly found complete answers to my questions and concerns. If you want to actually enjoy the process of purchasing a car, talk to Ray. You will not be disappointed!

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DealerRater May 25, 2020

We have just collected our car from Ray and the entire experience , from first looking at the car at the showroom up till collecting the car, was very pleasant. Ray was guiding us and answering our questions patiently. We will definitely go back to this dealership. J and T

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DealerRater Aug 24, 2019

My experience with Carlsen Porsche was superb thanks to Michael Lustbader’s efficient professional assistance in determining which options are most suited for me; as a single woman buying my first Porsche, Michael’s professional knowledge, ,respectfulness and patience are extremely appreciated by me. In addition, I must add that I enjoyed the individual attention that only finest boutique dealership as Carlsen Porsche could provide. On the day of my purchase, Michael was not available, however, Jason Cruz also provides me with an excellent and patient assistance .

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DealerRater Jan 7, 2019

Sam and Alex were very professional and knowledgeable abiut their products and competition Sam is not s pushy salesman, on the contrary he is quite reasonable and tries his best to make the customer happy. The after sales experience so far has been great. I highly recommend this dealership and in particular Sam

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DealerRater Nov 30, 2018

I couldn' t be any happy, Sam are amazing at customer service, he sold me a Macan. And he kept follow up to make sure we are enjoying the car! Thank again Sam! I’ll come back for my next Porsche!

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DealerRater Jul 24, 2018

My new car purchase experience at Carlsen Porsche was excellent, Sam was very helpful and found for us the exact car we were looking for.

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DealerRater May 3, 2018

My new car purchase experience at Carlsen Porsche was withiut a dought the most pleasant experience in my life. I am 78 years old and I am glad that after all these years I was able to buy the car of my dreams without a single problem and totally satisfied, Sam Pham helped me with the ordering of the car, was very clear with all the particulars of ordering the car;I left the dealership satisfied, without any doubts and the car was delivered a week ahead of time. The only think I can say : "Sam is the ultimate in ...

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DealerRater Apr 23, 2018

My wife and I recently purchased a gently used 2011 Porsche Panamara from Sam Pham and he provided a great experience from start to finish. He greeted us warmly, learned/remembered our names immediately including our young son, and his no pressure approach to introduce us to this vehicle and kindly walk us through the car buying experience was excellent! He was patient with showing us the car, quickly arranging a test drive then preparing the paperwork was wonderful. Once we purchased the vehicle, he ensured it was cleaned and ready to go then patiently walked us all through the many ...

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DealerRater Mar 9, 2018

My wife and I recently purchased a 2018 Porsche 718 Boxster from Sam Pham at Carlsen Porsche. Sam did an excellent job, from the first test drive to the final delivery of my custom-ordered car. He patiently and promptly answered all my questions, worked hard to find me an earlier allocation for my custom-build car (and succeeded!), and kept me informed throughout the process. Most importantly, he was the opposite of the stereotypical 'car sales guy' image; he never pressured me or tried to upsell me. The entire process was a pleasure and I would absolutely, positively go to Sam first when ...

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DealerRater Dec 7, 2017

Recently purchased a new Macan from Sam Pham at Carlsen. Originally contacted Sam via e mail and then phone. Sam found us a car with our exact preferences at another dealer. We negotiated a great price over the phone. We completed a contract via e mail and wired a deposit to hold it. Sam procured the car in just a couple of weeks, When we arrived at Carlsen, Sam welcomed us warmly. The paperwork was all ready to sign as agreed upon. Once that was completed, Sam patiently explained all the features of our new car to us. We drove ...

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DealerRater Oct 27, 2017

Just recently purchased my 2017 Porsche Macan from Carlsen. Professional service, no pressure, no hassles, very easy. Sam was very helpful in every regard. From the first phone call to the finish he was there to help us through the process. Such a pleasant experience. Five stars!

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DealerRater Jul 11, 2017

Ray Kong did a very good job in explaining the functions of my new car to me. Walter Andrews was able to make the buying process as painless as it can be. Carlsen Porsche provides a no pressure and comfortable environment for their customers.

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DealerRater Jun 17, 2017

I have been searching a lots of different sport cars for the right amount of money that I can afford of my dream car. I found out “2017 Porsche Turbo 718 Cayman-Miami Blue” is the right one for me. I love the way it looks: Style, Cool, Beauty, and awesome. I end up to “Carlsen Porsche Dealership.” I can’t believe, I talked to “Ray Kong salesman”- He’s very professional, amazing, and funny gentleman. He takes care me from beginning to the end. Ray, you did a wonderful job! I am very happy. I would recommend you to my friends ...

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DealerRater May 16, 2017

Ray Kong and Carlsen Porsche made it a very quick and painless process to buy my car. I appreciate it as they valued my time as much as I do.

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DealerRater Jan 29, 2017

Recently purchased a 911 after ordering a custom made one through Carlsen Porsche. It's a special dealership - despite selling prestigious cars it remains very humble in approach, incredibly friendly and wonderfully passionate about their products and service. I was impressed from the first minute I was there. My Porsche specialist - Ray Kong, is truly a wonderful representative of this superb brand. He was superbly patient with my questions, offered incredibly useful advice in building the right Porsche and advocated hard for the early arrival of the car from Germany. He is remarkably passionate and joyful about the brand ...

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DealerRater Dec 20, 2016

It was a hard Porsche to get, and my first new Porsche after many years in older Porsches. "What do I need to do to lock this up?" I asked. "Nothing. I'll call you when it's time to configure your car," said Pete Laban. And when the time came, he did just that—and I could scarcely believe how easy and seamless the transaction was when my car came in. After what felt like 20 minutes, I was merging onto the freeway in my new Porsche. It seemed almost too easy, which anyone in business ...

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DealerRater Dec 13, 2016

Recently purchased a beautiful new Porsche Macan from Carlsen. Excellent experience all the way through. I worked with salesman Ray Kong, who is friendly and knowledgeable, not pushy but very helpful. We test drove, I found a car I liked, but of course shopped all the competition. Carlsen was best for price and for great service during the sales process. When I went to pickup all the paperwork was done as promised, no changes to what was agreed upon and the car was ready to go. Ray spent as much time as I wanted to go through all the details ...

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DealerRater Dec 13, 2016

I have purchased many luxury vehicles and have had good and not so good experiences. I found Ray Kong's performance extraordinary and I would not hesitate to use him again.. It thoroughly understood the product, was able to explain its features and took the time to answer all of our questions. Carlsen is fortunate to have him as part of their team.

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DealerRater Dec 3, 2016

I purchased Panamera GTS (new 2015) from Carlsen Porsche and Ray Kong helped me get this beautiful Porsche. Ray treated me like a friend, not just a customer and he let the magic happen for me.! After purchasing the car, he kept reminding me how to take care of cars, not just selling the car. He showed the passion of the Porsche!

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DealerRater Nov 16, 2016

I believe I have bought over 20 cars from dealers so far & this experience was by far the best. I test drove a Panamera GTS with Ray Kong. I drove a few others - Ray was patient, no pressure but professional follow-up which was appreciated. We ended up working through the deal mostly in email as I was on vacation. I went in to pick up the car expecting the typical 2-3 hour session & was in/out in about 35 minutes. Ray had all of the paperwork prepared before I arrived. If you are looking at a Porsche I would ...

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DealerRater Nov 15, 2016

There are only a small handful of sales managers in America that have the experience, knowledge and insight of someone like Pete Laban. He is not only incredibly well-informed on all Porsche products, both current and vintage, but he is happy to take the time to order a car to the exact taste and needs of any given customer. I have purchased many Porsches from Pete over many years and could not fathom buying one from anybody else. He is the best in the business!

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DealerRater Nov 14, 2016

We leased a new Macan from Pete and Carlsen Porsche. Pete and the team at Carlsen were great to deal with. They found a car to meet our needs, offered us a fair price and made the transaction easy and painless. There was no pressure and they consistently did what they promised; when they promised it. I would recommend both the car and dealership to anyone.

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DealerRater Oct 31, 2016

I got my new Porsche Macan S last week from the nice folks at Carlsen Porsche of Redwood City. It was worth the 30 minute drive from my home...the salesman Jason was very courteous and well informed. It was Pete Laban who closed the deal for me with the model I wanted (hard to get Porsche Macan S) offered me at a very fair price. I did my homework. I took it and could not be happier. My only complaint: my wife won't let me sleep in it! Strongly recommend Carlsen Porsche...its worth the drive. Cart T. Campbell, ...

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DealerRater May 19, 2016

I had an outstanding car purchasing experience at Carlsen Porsche. My salesman, Ray Kong, was not only knowledgeable and friendly, he was extremely responsive too (even via email and text). He politely answered all of my questions, never steered me toward other vehicles that didn’t meet my strict criteria, and never used any high-pressure sales tactics. Dealing with Ray was like having a casual conversation with an old friend, and he really made the whole sales process as painless and pleasant as possible. I highly recommend Ray Kong at Carlsen Porsche. Not only will he get you the car ...

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DealerRater Sep 28, 2014

I bought my 2010 Porsche Cayman S from this dealer. Negotiated the deal via phone and emails after test driven the car. Not the best price because the car is hot item and hard to find the color that I want, but sales person is professional. Ordered perma-plate for the car and was applied nicely and delivered the car to me on time.

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DealerRater Oct 11, 2003

Got a great deal on a new 03. Service quality is still a bit rough but being a new dealer in this location, should improve. Many friends have raved about positive service experience.

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